Refund Policy
At WeAssist.cc, customer satisfaction is our top priority. We are committed to delivering reliable, professional, and transparent technical support services. If for any reason you are not fully satisfied with the service you received, please review our refund policy outlined below.
This policy applies to all technical support services provided by WeAssist.cc through online and remote desktop assistance.
1. Our Satisfaction Guarantee
100% Refund – Within 30 Days: If you are not satisfied with our service, you may request a full refund within 30 days from the date the service was delivered.
Partial Refund – 31 to 90 Days: Refund requests submitted after 30 days and up to 90 days from the service date may qualify for a partial refund. Partial refunds are evaluated on a case-by-case basis and depend on factors such as the nature of the issue, service usage, and resolution efforts already provided.
2. Refund Request & Eligibility
To request a refund, the following conditions must be met:
- Refund requests must be submitted in writing
- Email your request to info@weassist.cc
- Include:
- Your full name and contact details.
- Service date and order/payment reference.
- A clear explanation of the issue experienced.
- Any supporting documentation (screenshots, logs, or relevant details)
Once submitted, our support team will carefully review your request and respond within 5–7 business days.
3. Refund Limitations
- Refunds apply only to the specific service fees paid for the affected support session(s)
- Refunds will be issued using the original payment method
- Partial refund amounts may vary based on:
- Time spent on the service
- Type of service delivered
- Complexity and scope of the issue
4. Important Service Disclosure
WeAssist.cc is an independent, third-party technical support provider. We provide remote online assistance only using secure remote desktop tools. We are not affiliated with, endorsed by, or sponsored by any brand or manufacturer unless explicitly stated.
Due to the nature of remote support, certain technical limitations may occasionally occur. We strongly encourage customers to contact our support team to allow us the opportunity to resolve concerns before submitting a refund request.
5. Policy Updates
WeAssist.cc reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. We recommend reviewing this policy periodically to stay informed.
6. Contact Us
If you have any questions or wish to initiate a refund request, please contact us at:
- Email: info@weassist.cc
- Website: https://weassist.cc